June 05, 2003
Best Buy still sucks
I got my copy of The Animatrix yesterday. I was disappointed in the little patch crackerjack prize (some promos had clocks! and mousepads!) and they didn't want to honor my little 5$ off voucher that I got at the theater because I was buying the DVD/CD combo and it wasn't "coming up to qualify for the discount".
How stupid is that? Way to punish people that are spending more money at your store.Facists.
Natually, I pitched a fit and made them call a manager over, who still couldn't over-ride it. They ended up offering me a "price-match" which gave me a four dollar discount. So if you go to Best Buy, tell them that CompUSA has it for $22.99 and make them give it to you at that price.
Oh, and I paid for holding up the line, as the sweet adorable little daughter of the gentleman behind me had not yet learned the rules of "personal space" and kept putting her hands on my ass. Finally, a stern "Stop. Touching. Her." from dad made the violation stop.
The whole orderal was frightfully worth it, though. Really like the CD.
And loved The Animatrix shorts.
Hard to pick a favorite. I really loved Beyond, and while Kid's Story didn't shed as much light on that character as I had hoped ("Well, I'll be darned. He did unplug hisself") I have to say that Matriculated is my favorite. Fabulous imagery and fascinating story. And the end?
(it gets a little spoilery below. And warning, if you click the comment link and open the other page, you will see the spoiler stuff)
"It loves her! And now it's all alone and sad!"
Oh, I cried like a baby. This stuff gets to me. (I cried at the end of Silent Running, too.)
And it really fuels my feeling that it's all about the LOVE.
| from inside the mind of krix at June 05, 2003 01:36 PM
Oh, and no wonder I like Matriculated. I LOVED Aeon Flux.
OMG--I'm so pissed at best buy because they kept telling me for a little over a week that they were gonna sell the matrix cell phone (I really want to get it cause mine is really old and doesn't do anything besides call people--and its big too)--i called about everyday and they at first said they'd get it in on the 16th, then th following monday, then everyday after then till they told me THEY WEREN'T GONNA CARRY IT!!! By then I had missed my chance to both buy it from a private seller for the priced it was to be sold for, and to buy it online--where it's been sold out ever since. On ebay the phones go pretty far over 500 dollars (the price its beind sold far). I currently hold a grudge against best buy for this. :(
Check this shit out...Circuit City had the two pack for $19.99, but they were all out. So, here's what I did: I got just the DVD (along with the free mousepad.) Then the next day, I called Best Buy (who had the two pack for $26.99...why the fuck are they called Best Buy?) I asked if they meet competitor's prices, which they do, so I took the single DVD back to Circuit City, grabbed a store ad, took it to Best Buy, and got the two pack for $20 (it came with a little iron-on patch, too!)Oh, yeah, and the films were good, too. Haven't listened to the soundtrack yet, but I'm sure it rocks.
I did the exact same thing that you did, Renie. Only I got a great deal on my DVD/CD pack...I got mine for $15.99. When I went to Best Buy, the girl at the register charged me the price for the DVD only price at Circuit City of $15.99. I didn't realize this until I was at my car and checked out the receipt. I went back into the store to the returns desk to tell them that I had been undercharged (I know...why did I do that, you ask...I felt guilty!) The girl at the returns desk said that it may be easier if we go back to the register and they void the purchase then just ring me up again rather than doing the paperwork for a return, etc. So, when we go back to the girl who originally undercharged me and tell her, she just says, "You know, it's okay." "Great," I thought, especially since I bought one for my friend, so he got it for a great deal too!
Partial look-see of animatrix last night.
Gonna catch the rest now. Most def liking it!
Best Buy: A Den of Thieves?
I have purchased from Best Buy a wide screen TV, big screen TV, digital camera, DVD player, Playstation 2, flat panel monitor, Gamecube, video camera and the service plan for each item. I also bought assorted music CD’s, DVD’s, games and software. All of this totaled over $10,000.
When I purchased my Digital Camera, DVD Player, Gamecube and Playstation 2 I initially declined the warranty. But for each of those four things, at different times, with four different salespeople, I was told the exact same thing, "If you buy a warranty you can bring the item back for any reason during the life of the warranty, even if you just want to exchange it for a newer model." This sounded great and I quickly jumped on those deals. I was told the same thing when I purchased a phone but I declined that warranty.
As of February 12, 2004 I never want to shop at Best Buy again. I wanted to exchange my digital camera per the conditions of the warranty. I spoke with someone in customer service and told him how the warranty was explained to me when I purchased my camera and said I wanted to upgrade it. He said OK and walked away for a few minutes then came back and told me I would have to speak with someone in service. I spoke with someone in service and told him what I had told the other gentleman and he proceeded to tell me I couldn’t exchange the camera and suggested I speak with the store manager.
The store manager was busy so instead I spoke with a customer service manager. After telling him what I was told and how I didn't appreciate being lied to I asked him "Are you going to refund my money?" He replied that he wasn't. I asked to speak with the store manager and he got him and explained what I told him, but dubbed it a 'miscommunication problem.'
The store manager, as if he had this speech prepared for this occasion started with "I can't verify what you were told when you bought this warranty therefore I won’t refund your money." We went back and forth with me explaining what I was told and asking why I was told this if it wasn't true and him refusing to refund my money. I asked him "Either I'm lying to you now or I was lied to when I bought this warranty, which one is it?" Again he told me he couldn't verify what had happened. He then went on this spiel for over a minute saying if you buy a car then try to sell it 3 years later you wouldn't get the same amount of money for it so why would they give a full refund for a camera 3 years later. I told him I could understand that I misunderstood the person who sold me the warranty if that was the only time it happened but I was told this exact same thing on 5 different occasions. He told me the other 4 times didn't matter because we are talking about this one warranty. He can go on and on comparing Best Buy to a car dealership but if I have the nerve to mention the fact that I was lied to by his employees 5 different times that doesn't matter, I can only mention this one lie. We went back and forth for a few more minutes when he started to say something while smacking his hand down on the counter. Being deaf in one ear I sometimes have a hard time hearing people so I asked him to repeat himself and he said in very slow and selective tones, as if speaking with a two year old "We aren't going to do this, I'm not going to do this, this isn't store policy." I asked him "Are you speaking to me like a child?" He didn't appreciate the fact that I was pointing out the truth because he started waving his hands at me in a dismissive manner, walking away, saying "I'm not doing this anymore!" Before he could subtly walk away I asked for the name and number of the district manager, he wrote down a number saying "I'm giving you a customer service number that handles problems like this." I thought 'handles problems like this?' Does that mean Best Buy often gets customers complaining they were lied to when they bought a warranty?
I called the number he gave me and got a recording trying to sell me products and asking if I needed service support. After fiddling through the options that didn’t address my concern I was finally connected to a customer service agent and I explained the whole story. He said he would need to connect me to corporate customer service. After being transferred I again explained the whole story and asked "Are you going to refund my money or not?" He said that he wouldn't because that's not covered under the warranty and because of fraud reasons, "what if a customer comes into the store and says 'you guys promised me a plasma screen TV' what are we supposed to do? Give him a plasma screen TV?" This was an outrageous comparison, some guy claiming he was promised a $6,000 TV for no reason and a customer wanting to exchange his $380 camera because he was told it was covered under the warranty he purchased. I asked to speak with his manager and he got him on the line.
I explained everything that has happened and he had the same speech prepared that the store manager gave me. He then said during the time I bought the camera Best Buy didn't repair them, rather they replaced a defective camera with a new one and even allowed the customer to upgrade to a new model. I asked him if it was possible that when I bought the warranty I was told I could upgrade it for any reason, he said it's very possible I was told that. I asked him that since I was misinformed shouldn't Best Buy honor that and give me a refund? He declined. I asked him “Either I’m lying to you now or I was lied to three years ago, which one is it?” He replied “No one is calling you a liar sir.” I said “Great! You’re not calling me a liar, which means you believe my story. Since I was lied to shouldn’t you refund my money?” Again he declined.
Having enough I asked who the next link in this chain was. He replied that he was it, he was the highest person I could speak with who spoke with customers. His manager and everyone above him refused to speak with customers. I thought this was amazing, only 3 chains in customer complaints? I asked if he could give me the name and number of the district manager and he stated that district managers no longer speak with customers either.
That was the last straw for me, a company that has employees lying to customers, a manager and store manager that don't even try to provide quality customer service, district managers refusing to speak with customers, sends complaints right from a store manager down to customer service, and even after speaking with the highest person there is to speak with, and having him admit that it's very possible I was misled, STILL refused to make a customer happy by refunding me $380 after I spent well over $10,000 at their store.
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